Sep. 24

Wow - already at Blog #3. So, we have been discussing customer experiences this week, including the overall idea of an experience and an example framework to understand a bit better how to operationalize the idea. Using some of the discussion points from this week, identify and describe a customer experience that you think was particularly meaningful to you. Describe the overall experience, including how you felt and the immediate connections you have with the experience, and then break apart the experience in some way so that you can make sense of the parts that made up the overall experience. I'll talk about this more in class on Wednesday - at the very least, to get started, try to think of that great experience and just put some words to it. Don't forget about the guidelines from the syllabus and the feedback that Jay and I have been giving you. As always... have fun with it!

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 I have purchased my iPod touch (3rd generation, 32GB) this month and this was a whole new great experience to me. I heard a lot about this iPod touch in Korea but I never got to use it for myself. I thought it was just an mp3 like any other usual devices. However, after I got to use it, I found out that iPod touch wasn't just an mp3. It was a wonderful integration of a PC and an mp3- and even a cell phone!- I was so surprised that I could send a text message with an mp3. I thought sending a text message was something that you could only do with your cellphone. However, I found out that you could also send a text message with an iPod touch with an app downloaded fromn the app store (within the wi-fi zone that is... But I live in Dobie center and wi-fi zones are everywhere inside the building.).

 This helped me greatly when I couldn't use my cellphone for a while. (this was because I was so mad fighting over the phone with my girlfriend in Korea and  threw my cellphone on the wall. My phone eventually ended up with its LCD cracken...) I had to have an alternative for my phone until I purchase a new one. I had my contact list saved in my laptop so I transfered them to my iPod contact lists and sent text message to people on the list to let them know that I couldn't use my cellphone. Until I got my new cellphone I used my iPod touch to send text messages to my friends. I couldn't make a phone call, but I could still use the Skype app, which also can be downloaded from the app store and talk with my girlfriend in Korea with my iPod touch (again, within the wi-fi zone).

  Not only that, but I can also check and send e-mails, which I use a lot of times to get information from the school, or stay in touch with my new friends here. I can also chat with my friends in Korea through a Korean messenger program called, Nateon. I shouldn't forget about the Facebook app for iPod touch which helped me greatly on making friends in America. Whenever there's a time I have nothing to do but killing time, I download free games from the app store and play them. Sometimes, there are times when professors talk about certain videos or ads that were released a few years ago. Then I take a note of the name of the video or ad and then look them up in the Youtube with my iPod touch right away during 10-minute breaktime.

 These features of iPod touch make it easier and more interesting for me to live my college life here in America. I had expected just an mp3 from an iPod touch. I knew by my head that an iPod touch is a fascinating electronic device, but I never knew it by my heart until I bought it. Now I know that this iPod touch is not just an mp3 made for entertainment, rather it is a tool that changed my style of living. I don't have to sit in front of the laptop in order to shop through online. Only thing I have to do is to get an access to the wi-fi zone. I don't have to rent an alternative phone when I can't use my cellphone. iPod touch makes it just fine. I don't need to pay a lot of fee when I make an international call. I just simply have to get an access to the wi-fi zone and start Skype application that is installed in my iPod touch.

 In my opinion, this kind of customer experience was possible because Apple came up with an idea of 'platform' which refers to the meaning of company only providing the online database and letting the users to create many different applications and upload it there.(and of course, that not only includes uploading applications but also downloading applications from the app store) That way, customers can do a variety of works and obtain a lot of experiences with the Apple's device, an iPod. Also, this kind of platform system lets Apple company get the credit for these amazing applications when it is actually the users who creates and distributes these different experience. I thought it would be perfect and give even much more experience to customers if this iPod touch had a camera function included within the device. (which is part of the reason why I think iPhone is one of the greatest invention in human history...) Mine doesn't have one, but the iPod touch 4th generation has one which I think it's just marvelous.